Diliko is committed to protecting your privacy. Protecting our customers’ privacy is an important priority at Diliko, and we are committed to maintaining strong and meaningful privacy protections. The privacy of your information is a significant responsibility, and we value the trust you place in us.

This Privacy Policy applies to all Diliko services, including our website, applications, and customer support. It is designed to inform you about the information we collect, how we use it, and your options regarding certain uses of this information. This policy also describes the privacy rights you have under certain federal laws.

Information We Collect and How It Is Used

We collect information when you communicate with us and use our services and sites.

  1. Personal Information

This includes information you provide directly, such as your name, contact information, payment information, images, voice recordings, reasons for contacting us, and any other details necessary to fulfill your request.

  1. Service Usage Information

We also collect information generated through your use of our services, including call records, websites visited, location, application and feature usage, network traffic data, device-specific information and identifiers, service options chosen, and other similar information.

We use this information to:

  • Establish, monitor, and maintain your account and billing records
  • Measure credit and payment risk
  • Provide and maintain account-related services
  • Assist with service-related issues or questions
  • Manage and protect our networks, services, and users from fraudulent or abusive uses
  • Improve our services and research and develop new services
  • Authenticate you and determine eligibility for new services
  • Contact you with marketing offers and service updates

We may monitor or record communications with you, such as calls or chats, to train employees and improve service quality.

Automated Data Collection and De-Identified Data Use

We may automatically measure and monitor network performance and the performance of your connections to enhance service levels. Information about your use of Diliko services may be aggregated or de-identified for business and marketing uses by us or by third parties. For instance, this data may be used to improve our services, analyze service usage, and help make services and advertising more relevant to you. You can opt out of certain uses, such as Diliko’s Relevant Advertising and Business and Marketing Insights programs.

When you establish an online account, we may collect information about your user ID, password, and secret questions and answers to authenticate your identity when you sign in.

Cookies and Tracking

Our websites use cookies to enhance user experience, analyze traffic, and support advertising activities. You can manage cookie settings through your browser. Diliko will obtain your affirmative consent before we use information gathered during broadband Internet access to customize ads specifically for you.

Third-Party Information and Shared Responsibility

Diliko is not responsible for the information, content, apps, or services provided by others. Before accessing or downloading third-party services or apps, please review their terms of service and privacy policies. Personal information you submit to these third parties may be handled differently from how we handle your information.

Information Provided to Us by Third Parties

When you purchase service from us, we may obtain credit information from external credit reporting agencies to assist with customer authentication and credit-related decisions.

Information You Provide

We collect additional information when you participate in certain services, surveys, or provide feedback on our services. For example, we may collect information when you apply for a job with Diliko. This information is used for the purposes described to you at the time it is collected.

Communications and Marketing

We may send you account-related emails or emails about services, marketing offers, or promotions. When you open these emails or click on links, we may collect information to tailor future communications that may be more relevant to you. Note: We will never ask you to send sensitive personal or account information via email.

Information We Share

We use vendors and partners for various business purposes, such as offering, providing, repairing, and billing for services. For instance, we may provide your credit card information to our payment processing company solely for transaction purposes. We require that these vendors and partners protect the customer information provided and restrict their use to the purposes for which it was shared.

Diliko may share information with outside companies, such as to assist with advertising campaigns or prepare aggregate reports. This information does not identify customers individually.

We may disclose personally identifiable information in specific situations, including to:

  • Comply with valid legal processes, such as subpoenas or court orders
  • Respond to emergencies involving danger of death or serious injury
  • Protect our rights or property, or ensure customer safety
  • Prevent fraud, malicious activity, or unauthorized use of our services
  • Defend against complaints or legal claims
  • Share with credit bureaus or collection agencies for credit risk assessment or payment collection
  • Fulfill requests by a third-party authorized to verify account information
  • Comply with audit or regulatory requirements

When purchasing services jointly provided by Diliko and a partner, customer information may be shared with both entities. Please review the partner’s privacy policy for details on their data practices.

If Diliko undergoes a merger, acquisition, or asset sale, customer information may be transferred as part of the transaction.

Information Provided to or Used by Third-Party Advertising Entities and Social Networks

If you choose to interact with specific advertisers on our apps, sites, or services, the information you provide is subject to their privacy policies. We may also allow advertisers to place ads based on information about your Diliko services or demographic data. Information used for this purpose does not identify you individually.

Diliko websites may include social network or third-party plugins that may share information with those networks even if you don’t interact with the plugin directly.

How to Limit the Sharing and Use of Your Information

You may opt out of receiving marketing-related postal mailings or prevent door-to-door solicitations by calling 1.800.641.7524.

Diliko’s services cannot be used for illegal activity involving children. Instances of child pornography are reported to the appropriate authorities. To report illegal activity involving children, email us at [email protected] with “child porn” in the subject line, or report directly to the National Center for Missing and Exploited Children via cybertipline.org.

Information Security and Data Retention

We implement technical, administrative, and physical safeguards to help protect your personal information from unauthorized access, use, or disclosure. Access to sensitive information is authorized only for employees with a business need. Personally identifiable information is retained only as long as necessary for business, accounting, tax, or legal purposes.

While we work hard to protect personal information, no system is completely secure. We maintain security and incident response plans to manage unauthorized access attempts effectively.

Accessing and Updating Your Information

We strive to keep customer records as accurate as possible. You may correct or update your Diliko customer information by calling customer service at 1.800.641.7524 or by accessing your account online at portal.diliko.us. You can also update your contact preferences regarding marketing communications.

Changes to This Policy

We reserve the right to make changes to this Privacy Policy. Please check back periodically for updates, which you can see by the effective date posted at the end of the policy. If we make material changes to how we use or disclose your information, we will notify you through email or in-app notifications and provide options for opting out if applicable.

Contact Us

If you have questions, concerns, or suggestions regarding our Privacy Policy or privacy practices, you may contact us at:

Diliko
12110 Sunset Hills, Suite 600
Reston, VA 20190
Email: [email protected],  [email protected]